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Customer Analytics

by Rob Beck , on December 3rd

Excellent Customer Relationships Customer Experience Monitoring and...

Rob Beck

Chief Executive CR-X Pty Ltd

Rob Beck has assisted Australian businesses to grow over the past twenty years. Career Highlights C...

Join the Board

by Rob Beck , on December 3rd

Each year the IAPA Board seeks new volunteers, to assist in the management and logistics that goes with running an...

Rob Beck

Chief Executive CR-X Pty Ltd

Rob Beck has assisted Australian businesses to grow over the past twenty years. Career Highlights C...

Analytics Capabilities

by Warwick Graco , on December 2nd

There are four primary core functions performed by those who do analytics. The first of these is the matching...

Warwick Graco

Senior Director of Operational Analytics Australian Taxation Office

I have worked in defence, health and taxation and have been involved in information technology and analytics for over 20 years. I am currently Senior Director of Opera...

The Importance of Analytics

by Warwick Graco , on December 2nd

Analytics is important for two basic reasons including firstly the data explosion where the amount of data being collected today is outst...

Warwick Graco

Senior Director of Operational Analytics Australian Taxation Office

I have worked in defence, health and taxation and have been involved in information technology and analytics for over 20 years. I am currently Senior Director of Opera...

The Marketers Reality: Analytics to Exploit Constant Change

by Doug Campbell , on December 2nd

The world has become increasingly connected over the last decade with the residual effect of this connectedness spawning new vehicles for...

Doug Campbell

Director Deloitte

Doug is Chairman of IAPA, having been in the position for two years. Previously he spent two years as the Head of IAPA’s Victorian Chapter. Doug is also a ...